Refunds at the Post Office - Priority Mail Express Service Failure and Signature Confirmation

Refunds at the Post Office - Priority Mail Express Service Failure and Signature Confirmation

Refunds at the Post Office

Priority Mail Express® service refund

Click-N-Ship customers are eligible for a service related refund if Priority Mail Express was purchased and is listed on the Label.

  • You may go to a Post Office™ facility to request a service related refund.
  • You may request a service refund for your Priority Mail Express® label by viewing the Label Details for that label and clicking "Request a Service Refund" or by visiting the Service Refund application and entering in the label number for the label you want to request a service refund for.
  • The service commitment for Priority Mail Express varies based on the time the item is mailed, where it is deposited and the destination.

Signature Confirmation™ refund

  • The refund process for Signature Confirmation™ fees for online labels can be requested at your local Post Office™.  
  • A Refund for a Signature Confirmation™ service for online labels can be requested through Click-N-Ship® by viewing the Label Details for that label and clicking "Request a Service Refund" or by visiting the Service Refund application and entering in the label number for the label you want to request a service refund for.


Scan forms

If you would like to request a refund for a label that is on a SCAN Form, do not use the SCAN Form for the remaining labels. The remaining labels you do not wish to refund should be scanned individually.

For more information on Click-N-Ship SCAN forms, please see Click-N-Ship® SCAN Form.

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