Unused Click-N-Ship® labels

As a Click-N-Ship® customer, there may be instances where you need to request a refund for a label such as:

• You decide not to ship your package after you have created your label
• You were not able to print your label before 11:59pm on the Ship Date
• You find an error in your label after it has been printed (i.e. printed with no barcode, wrong ship date)

Refund timeframe

Click-N-Ship® labels are eligible for refunds within 30 days of the print date (the label transaction date). To request a refund, log in to Click-N-Ship and view your Shipping History. Labels are eligible for refunds if

• A barcode scan event does not show up in our system
• A refund has not been previously requested or processed for the label

If it has been more than 30 days from the transaction date, but less than 60 days, you can initiate a refund by e-mailing the Click-N-Ship Help Desk at Email Us and clicking "USPS.com" as the reason for your email. Include the following information in your e-mail:

• User Name
• Click-N-Ship account number
• Label number
• Transaction number and date 

Requests for refunds will not be granted once sixty (60) calendar days (2 credit card billing cycles) have elapsed from the date the label was printed.

The refund request will be verified and processed and your original payment method will be credited if approved. Posting to your account is dependent upon your financial institution. You will receive an email notification after you request your refund and once your refund request has been approved or denied. 

• Refund requests for Click-N-Ship legacy labels will process 14 days from the date of the label creation.
• Refund requests for Enhanced Click-N-Ship labels will process 14 days from the date of the refund request. 

Your online label cannot be altered and must be used as it was printed.

• If you find an error in your label, print a new label with the correct address and request a refund.
• Any item with a manually-altered online label will be returned to you.